Facility Review Ltd Terms and Conditions
This agreement is a legally binding contract between you and Facility Review Ltd. We, Facility Review Ltd, Dartana, Forder, Saltash, Cornwall, PL12 4QR, and you, the client.
1) Our responsibilities:
- We must act in your best interest in pursuing your claims and detail any potential difficulties.
- We must provide our best advice about settlement offers.
- We will destroy sensitive information provided by the bank to protect your confidentiality.
- We comply with the Data Protection Act as registered data controllers.
2) Your responsibilities:
- Provide clear instructions so we can do our work properly.
- Do not ask us to work in improper or unreasonable ways.
- Do not deliberately mislead us and cooperate when asked.
- Pay our fees as detailed in this agreement.
- Inform us if you make or accept an offer after communicating with the bank.
- Understand that there is no guarantee we will recover any or all charges or financial benefits.
3) What happens if you win:
If you win anything (reimbursement, costs, debt reductions, or any monetary benefit), you will pay Facility Review Ltd a percentage of the total monetary benefit received, as detailed below:
| Band | Redress awarded for a claim (£) | The maximum percentage rate of charge | The maximum total charge (£) |
|---|---|---|---|
| 1 | £1-£1,499 | 24% Inc VAT | £420 |
| 2 | £1,500 - £9,999 | 24% Inc VAT | £2,500 |
| 3 | £10,000-£24,999 | 24% Inc VAT | £5,000 |
| 4 | £25,000-£49,999 | 20% Inc VAT | £7,500 |
| 5 | £50,000 or above | 15% Inc VAT | £10,000 |
Examples:
- Band 1: Compensation amount £1,000. Our fee £240. You get £760.
- Band 2: Compensation amount £5,000. Our fee £1,200. You get £3,800.
- Band 3: Compensation amount £15,000. Our fee £3,600. You get £11,400.
- Band 4: Compensation amount £30,000. Our fee £6,000. You get £24,000.
- Band 5: Compensation amount £50,000. Our fee £7,500. You get £43,000.
4) Cancellation: Cancellation of this agreement can be made at any time without liability for a cancellation fee in writing, by telephone, or email. However, our fee is payable if cancellation occurs after an offer has been made. Our fee of 20% + VAT (Equivalent to 24% inclusive) applies to any offer made prior to cancellation.
5) Client rights: The client is reminded that they are entitled to seek further advice or shop around, subject to time limits for claims.
6) Non-payment: In the event of non-payment of our fees after the claim is concluded, resulting in recovery efforts, you agree to reimburse Facility Review Ltd for any reasonable costs incurred.
7) Governing law: This Agreement shall be governed by and construed in accordance with English law and subject to the jurisdiction of the English courts.