Ignoring Signs of Financial Distress: How Vanquis Failed to Support Its Customers

Lenders like Vanquis have a duty of care to identify and respond to customers showing signs of financial distress. If your credit card account showed consistent struggling behaviors, such as making only minimum payments or missing payments altogether, Vanquis should have recognized these red flags and stepped in to offer support.

However, many customers claim that Vanquis continued to charge high interest rates or late payment fees, ignoring clear indicators that the borrower was in financial difficulty. Instead of helping to resolve the debt, such as by freezing interest or offering a repayment plan, Vanquis allegedly allowed these balances to grow even larger.

If Vanquis failed to act when you were struggling financially, you may have grounds for an irresponsible lending claim. Compensation can cover unfair interest charges, fees, or even reduce your outstanding balance. Don’t let inaction and neglect worsen your financial position—explore your eligibility for a claim today

How Facility Review Ltd Can Help You Make a Claim

If you believe you’ve been a victim of irresponsible lending by Vanquis, Facility Review Ltd is here to support you every step of the way. Our team of experienced claims specialists understands the complexities of financial disputes and can help you identify whether you’re eligible for a refund, compensation, or a debt reduction.

We manage the entire claims process for you—assessing your case, gathering evidence, submitting complaints to Vanquis, and, if necessary, escalating your claim to the Financial Ombudsman Service. Saving you time and effort, we ensure that your claim is handled professionally and that you have the best chance of success.

At Facility Review Ltd, we’re committed to restoring financial justice for our clients. Contact us today to start your Vanquis claim and take the first step toward reclaiming what you’re owed!